ZMP Protection

Rent it. We've got the rest.

Q: How much is the refundable deposit, and when do I get it back?

The ZMProbots refundable deposit is a flat amount shown on the booking page before you pay (typically $4,473). Fully refundable — returned via your original payment method within 7 days of clean return. The deposit caps your damage exposure for the entire booking under ZMP Protection.

Accidents happen. We've already accounted for them.

Start Your Rental

A $70,000 robot. Your exposure stops at the deposit.

Every booking includes ZMP Protection.

You enjoy the robot. We carry the rest.

What's handled for you.

Built into every booking. No upgrade. No opt-in.

Accidental damage during your booking
Routine service and calibration
Software updates throughout your booking
Normal wear from use
24-hour support if you need help

Built on fairness.

We video the robot at delivery, and again at collection. Both videos sit in your account.

On delivery.

A short video of the robot's condition the moment it arrives.

On collection.

A second video when we pick it up.

In your account.

Both videos visible to you. No surprises. No disputes.

How we compare.

We're the only humanoid robot rental that caps your damage exposure. Here's the difference.

ZMProbots

Most other robot rentals

If the robot is damaged

Damage exposure capped at the deposit

Customer billed for the full repair or replacement

Required deposit

Refundable, capped (typically a few thousand)

Often the robot's full retail value

Damage cover

Included on every booking

Rarely included

Catastrophic damage

We absorb it

You absorb it

We built ZMP Protection because we wouldn’t have rented otherwise.

A few things to know.

ZMP Protection covers everyday accidents. A few situations sit outside that — we mention them so nothing surprises you later.

Operating the robot outside your booked location
Modifying the hardware or software
Theft or loss through negligence

For most bookings, none of this applies.

Honest answers.

What if a guest bumps into the robot at my event?

Handled. That's exactly what ZMP Protection is for.

What about a small scratch?

Normal wear from use is on us. The Handover Record videos show what changed.

Is ZMP Protection insurance?

No. It's a contractual cap on your liability for accidental damage.

What if something goes wrong with the robot itself?

24-hour support is included with every booking. Most issues resolve in minutes. If the robot needs replacing, we replace it at no extra cost.

How much is the refundable deposit, and when do I get it back?

A flat refundable amount, shown on the booking page before you pay (typically $4,473). Fully refundable — returned via your original payment method within 7 days of clean return.

Book the robot. We'll carry the rest.

Start Your Rental

Included on every booking • No upgrade • 24-hour support

What is ZMP Protection?

ZMP Protection is included on every ZMProbots booking — accidental damage during your booking is handled by us, not you. There is no upgrade fee, no opt-in, and no insurance product to purchase separately. Routine service, calibration, software updates, and normal wear are all included throughout your booking. ZMP Protection is built into the price of every Self-Service Rental and Full-Service Event booking.

What does ZMP Protection cover?

ZMP Protection covers accidental damage that happens during your booking at the location you booked. Examples include a guest bumping into the robot at your event, an accidental drop during transport at your address, hand contact during use, indoor environment damage, and normal wear from intended use. ZMP Protection also covers routine service, calibration, software updates throughout your booking, and 24-hour support during your booking.

What does ZMP Protection not cover?

A few situations sit outside ZMP Protection. These include operating the robot outside the location you booked, modifying the hardware or software, allowing unauthorised people to operate the robot, and theft or loss through negligence (for example, leaving the robot unattended in a public place). For most bookings, none of these apply.

Is ZMP Protection insurance?

No. ZMP Protection is a contractual cap on your liability for accidental damage during your booking. It is not an insurance product. ZMP Protection means ZMProbots absorbs the cost of accidental damage during your booking, rather than billing you for the full repair or replacement value of the robot.

How does the Handover Record work?

Every ZMProbots booking includes the Handover Record — a short video recorded at delivery showing the robot's condition, and a second video recorded at collection. Both videos sit in your account. If there's no damage, your booking closes with no further action. If damage is found, the videos show what changed, and any cost is communicated to you with the videos visible in your account first.

How much is the refundable deposit, and when do I get it back?

The ZMProbots refundable deposit is a flat amount, shown on the booking page before you pay (typically $4,473). It is fully refundable — returned via your original payment method within 7 days of clean return. The deposit caps your damage exposure for the entire booking; any accidental damage during your booking is absorbed by ZMProbots under ZMP Protection.