This Privacy Policy explains how BLOKGOLD LLC, doing business as ZMProbots (“ZMProbots,” “we,” “us,” or “our”), collects, uses, stores, and shares personal data when you use our website, make a booking, communicate with us, pay for a rental, receive or return a robot, or otherwise use our services.

We wrote this policy in plain English so it is easier to understand.

1. Who We Are

Legal Entity: BLOKGOLD LLC d/b/a ZMProbots
Registered Address: 30 N Gould St, NUM 60560, Sheridan, WY 82801, USA
Website: zmprobots.com
General Contact: [email protected]
Privacy Contact: [email protected]

2. What This Policy Covers

This policy covers personal data we collect through:

• our website;
• booking and checkout pages;
• support communications;
• delivery and handover processes;
• collection, return, and inspection processes;
• payment processing support;
• cookies, analytics, and similar technologies.

3. The Types of Data We May Collect

3.1 Contact and identity data

• name;
• email address;
• phone number;
• delivery details;
• billing information;
• ID information reviewed at handover where needed.

3.2 Booking data

• selected robot, dates, extras, and services;
• booking history and support messages;
• return details.

3.3 Payment data

Payments are processed through Stripe or another approved payment processor. We do not directly store your full card number. We may receive limited payment-related information such as payment status, transaction records, and information needed to handle refunds, deposits, or disputes.

3.4 Delivery and support data

• delivery address and contact person details;
• handover records, collection details, support requests;
• inspection notes and issue reports.

3.5 Website and analytics data

• IP address, browser type, device type;
• page views, date and time of visits, referral pages;
• cookies and similar technologies;
• analytics and session data.

3.6 Robot technical data

Some robots may generate technical data such as logs, telemetry, diagnostics, operational data, location-related data, camera-related data, or other system records relevant to support, troubleshooting, safety, recovery, or claims handling.

4. How We Collect Data

• Directly from you when you use the website, make a booking, or contact us.
• Through Stripe or other payment service providers.
• Through analytics and website tools.
• From suppliers, logistics providers, and service providers involved in your booking.
• From technical systems associated with the robot where relevant to support, diagnostics, safety, return verification, recovery, or claims handling.

5. How We Use Your Data

• Operate the website and process bookings.
• Confirm payments and collect or refund security deposits.
• Coordinate delivery and collection.
• Provide customer support and verify handover and return details.
• Investigate incidents, claims, or disputes.
• Improve the website and user experience.
• Detect fraud, misuse, security issues, or payment problems.
• Comply with legal obligations and protect our business and contractual rights.

6. Cookies and Analytics

We use cookies and similar technologies on our website. These may include Google Analytics, Hotjar, essential website cookies, and security and performance tools.

Cookies help us understand how visitors use the website, improve performance and usability, support booking flow functionality, and support security and fraud prevention.

You can manage cookies through your browser settings.

7. Payment Processing

Payments are handled by approved third-party payment processors such as Stripe. We do not directly store full card numbers.

8. Sharing of Data

We do not sell your personal data. We may share personal data where reasonably necessary with:

• payment providers such as Stripe;
• suppliers or partner networks involved in fulfilling your booking;
• delivery, logistics, or collection providers;
• technical support or hosting providers;
• analytics providers;
• insurers, adjusters, or claim handlers where needed;
• legal, compliance, or professional advisers where needed;
• law enforcement or authorities where required by law or reasonably necessary in connection with safety, loss, theft, or fraud matters.

9. Robot Data After Return

Some robots may contain or generate logs, telemetry, location-related data, diagnostics, or stored media during use. After return, we may review technical data where reasonably necessary for support, diagnostics, safety, incident review, claims, return handling, or recovery. We may also erase, reset, or reformat robot-stored data after return.

10. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including bookings and support, payment and refund records, disputes and claims, legal and compliance obligations, and fraud prevention. Retention periods may vary depending on the type of data and the reason it was collected.

11. Your Rights

Depending on where you live, you may have rights such as:

• the right to access personal data;
• the right to request correction of inaccurate data;
• the right to request deletion in some cases;
• the right to object to certain processing;
• the right to complain to an applicable authority.

These rights are not absolute and may depend on applicable law. Privacy requests: [email protected]

12. Security

We use reasonable technical, administrative, and organizational measures to protect personal data. However, no website, storage system, email system, or internet transmission is completely secure, and we cannot guarantee absolute security.

13. Children

Our services are not intended for children. You must be at least 18 years old to make a booking.

14. International Data

We currently serve selected regions across the USA and Canada, but some suppliers, providers, service partners, or technical systems may involve data processing in other locations as reasonably necessary to operate the service.

15. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the policy on the website and revise the effective date.

16. Contact Us

ZMProbots — BLOKGOLD LLC d/b/a ZMProbots
30 N Gould St, NUM 60560, Sheridan, WY 82801, USA
General: [email protected]
Privacy: [email protected]

Effective Date: April 16, 2025