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Rent the Unitree G1
Starting from CA$279 / day
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Last updated: April 28, 2026
This Privacy Policy explains how BLOKGOLD LLC, doing business as ZMProbots (“ZMProbots,” “we,” “us,” or “our“) collects, uses, stores, and shares personal data when you use our website, make a booking, communicate with us, pay for a rental, receive or return a robot, or otherwise use our services.
We have written this policy in plain English so it is easier to understand.
Legal entity: BLOKGOLD LLC d/b/a ZMProbots
Registered address: 30 N Gould St, NUM 60560, Sheridan, WY 82801, USA
Website: zmprobots.com
General contact: [email protected]
Privacy contact: [email protected]
We are the data controller for personal data processed in connection with our website and services. This means we decide how and why your personal data is processed.
We currently serve customers in:
This Privacy Policy applies to all customers in those regions.
This policy covers personal data we collect through:
Payments are processed through Stripe or another approved payment processor. We do not directly store your full payment card number. We may receive limited payment-related information such as payment status, transaction records, the last 4 digits of the card, the card brand, and information needed to handle refunds, deposits, chargebacks, or disputes.
The robot may generate technical data during the rental, including logs, telemetry, diagnostics, operational data, location-related data, camera-related data, or other system records. We may access this data where reasonably necessary for support, troubleshooting, safety, recovery of the Equipment, or claims handling.
We do not intentionally collect special categories of personal data (such as data revealing health, racial or ethnic origin, religious beliefs, or biometric data used for identification). If a robot’s recording functions could capture such data during your use, you are responsible for any required notices and consents at your venue or event (see Section 22 of the Rental Agreement).
If you are in the EU or UK, we process personal data only where we have a lawful basis under the GDPR or UK GDPR. Where we cite a “legal basis” below, this column is most relevant for EU and UK customers; the same processing also applies to US and Canadian customers under those countries’ privacy laws.
| Purpose | Legal basis (EU/UK GDPR) |
|---|---|
| Operating the website and processing bookings | Performance of a contract (Article 6(1)(b)) |
| Confirming payments and handling deposits and refunds | Performance of a contract (Article 6(1)(b)) |
| Coordinating delivery and collection | Performance of a contract (Article 6(1)(b)) |
| Providing customer support and verifying handover and return | Performance of a contract (Article 6(1)(b)) |
| Investigating incidents, claims, or disputes | Legitimate interests (Article 6(1)(f)) — protecting our property and contractual rights |
| Detecting fraud, misuse, security issues, or payment problems | Legitimate interests (Article 6(1)(f)) and legal obligation (Article 6(1)(c)) |
| Complying with legal obligations (tax, accounting, regulatory) | Legal obligation (Article 6(1)(c)) |
| Improving the website and user experience (analytics) | Consent (cookie banner) and/or legitimate interests, as applicable in your country |
| Marketing communications (where we send them) | Consent (Article 6(1)(a)) — you can withdraw at any time |
| Recovering Equipment, debt collection, and legal proceedings | Legitimate interests (Article 6(1)(f)) and establishment, exercise, or defence of legal claims |
You have the right to object to processing based on legitimate interests. See Section 11.
We use cookies and similar technologies on our website. These may include:
If you are in the EU or UK, our cookie banner asks for your consent before non-essential cookies are set. You can change your cookie preferences at any time through your browser or our cookie settings.
Payments are handled by approved third-party payment processors such as Stripe. Stripe is the data controller for the payment-card data you enter. We do not directly store full card numbers.
Stripe’s privacy policy is available at https://stripe.com/privacy.
We do not sell your personal data.
We share personal data only where reasonably necessary, with:
We require our service providers to handle personal data only as instructed by us and to protect it appropriately.
We are based in the United States. We may transfer your personal data to the United States and to suppliers and service providers in other countries.
For transfers from the EU/UK to the United States or other countries outside the EU/UK, we rely on appropriate safeguards, which may include:
You can request a copy of the safeguards we use by emailing [email protected].
Depending on where you live, you have rights in relation to your personal data. The list below describes the rights of EU and UK residents under the GDPR and UK GDPR; similar rights may apply to Canadian and US residents under their applicable laws (including PIPEDA, BC PIPA, Alberta PIPA, and US state privacy laws such as the CCPA/CPRA in California).
You have the right to:
To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by your applicable law (typically within 1 month under GDPR/UK GDPR, with a possible extension for complex requests). We may need to verify your identity before responding.
These rights are not absolute and may be limited by law (for example, where we need to retain data to defend legal claims, comply with tax obligations, or recover Equipment).
We keep personal data only for as long as reasonably necessary for the purposes described in this policy. Indicative retention periods:
| Type of data | Retention period |
|---|---|
| Booking and rental records | 6 years after the end of the booking, to comply with tax, accounting, and limitation-period requirements |
| Payment records | 6 years after the transaction, to comply with tax law |
| Support messages and incident reports | 3 years after the matter is closed |
| Handover photos and videos | 2 years after the booking ends, unless retained longer for an active claim or dispute |
| Robot technical logs and telemetry | Up to 12 months after the booking, unless retained longer for an active claim or recovery |
| Marketing data (where you have opted in) | Until you withdraw consent or unsubscribe |
| Cookie and analytics data | Per our cookie banner — typically up to 14 months for analytics cookies |
| Identity verification records (ID type and last 4 digits) | 12 months after the booking ends |
We may keep data for longer where required by law, where there is an ongoing legal claim or investigation, or where we are recovering Equipment or unpaid amounts.
If you believe we have not handled your personal data correctly, you may complain to:
We would appreciate the chance to address your concerns first — please contact [email protected] before lodging a complaint.
The robot may generate or store logs, telemetry, location-related data, diagnostics, or media during use. After return, we may review technical data where reasonably necessary for support, diagnostics, safety, incident review, claims, return handling, or recovery. We may also erase, reset, or reformat robot-stored data after return as part of our standard return process.
If your use of the robot involved recording other people (e.g. event guests), you are responsible as the data controller for that recording activity. See Section 22 of the Rental Agreement.
We use reasonable technical, administrative, and organizational measures to protect personal data — including encryption in transit, access controls, and supplier due diligence. However, no website, storage system, email system, or internet transmission is completely secure, and we cannot guarantee absolute security.
If a personal data breach affects you and is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by law.
Our services are not intended for children. You must be at least 18 years old to make a booking or use the website. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact [email protected].
We do not use automated decision-making (including profiling) that produces legal or similarly significant effects on you. Some fraud and risk checks performed by our payment processor (e.g. Stripe) may involve automated screening; you can find details in the payment processor’s own privacy policy.
If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) gives you specific rights, including the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights.
We do not sell or share your personal information as those terms are defined under the CCPA/CPRA.
To exercise California rights, contact [email protected].
We may update this Privacy Policy from time to time. If we make material changes, we will update the policy on the website and revise the effective date at the top. Where required by law, we will notify you of material changes.
ZMProbots — BLOKGOLD LLC d/b/a ZMProbots
30 N Gould St, NUM 60560, Sheridan, WY 82801, USA
General: [email protected]
Privacy: [email protected]
Last updated: April 28, 2026
This Rental Agreement (“Agreement“) governs every booking, payment, rental, delivery, handover, support interaction, use, possession, transport, return, extension, cancellation, deposit deduction, damage claim, loss event, theft claim, and dispute relating to any robot or related equipment arranged through BLOKGOLD LLC d/b/a ZMProbots (“ZMProbots,” “we,” “us,” or “our“).
This Agreement is a binding contract between ZMProbots and the customer identified in the booking (“Customer,” “you,” or “your“).
By clicking to accept this Agreement, placing a booking, completing payment, paying a Refundable Deposit, requesting delivery, accepting delivery, signing the Handover Acknowledgment, or using any Equipment, you agree to be bound by this Agreement.
Read the country-specific Schedule that applies to your delivery country.
The Schedules at the end of this Agreement contain rules that apply to your country and that override anything in the main Agreement where the law of your country requires it. The applicable Schedule is determined by the delivery country shown in your booking:
- Schedule A — United States
- Schedule B — Canada
- Schedule C — United Kingdom
- Schedule D — European Union
Legal entity: BLOKGOLD LLC d/b/a ZMProbots
Registered address: 30 N Gould St, NUM 60560, Sheridan, WY 82801, USA
Email: [email protected]
Website: zmprobots.com
ZMProbots is the sole contracting party for all customer-facing matters: bookings, billing, payment collection, deposit handling, delivery coordination, handover, support, returns, inspections, and disputes.
Robots and related equipment may be sourced, stored, transported, delivered, serviced, and collected by a supplier, owner, logistics company, or service partner acting for or with us. Suppliers have no contract with you. Your contract is solely with ZMProbots.
We may, at any time and at our sole discretion, assign or appoint any third party in any country we serve to act on our behalf for collection, recovery, repossession, inspection, claims handling, debt collection, or legal representation. You agree that any such third party acts with our authority.
You must be at least 18 years old and legally capable of entering into a binding contract.
If you enter into this Agreement on behalf of a company, institution, school, university, agency, production company, venue, organizer, or other entity, you confirm that you have full authority to bind that entity, and references to “Customer” include that entity and all persons acting through it.
“Equipment” means the rented robot together with all included or added accessories, batteries, chargers, controllers, cases, stands, transport materials, manuals, peripherals, branded packaging, storage materials, and any other item supplied under the booking.
“Booking” means a completed online order for one robot for a stated rental period, together with any selected extras and services, and the associated booking confirmation.
“Rental Period” means the period reserved in the Booking, including any approved extension — not just the time during which the Equipment is actively used.
“Refundable Deposit” means the refundable security deposit charged at checkout in addition to the rental charges.
“Standard Rental” means a Booking at the standard rental rate, with damage liability limited as described in Section 17.
“Premium Rental Tier” means a Booking at the premium rental rate (UK and EU only), with enhanced damage protection as described in Section 17.
“ZMP Protection” means the limited contractual protection included with every Booking, as described in Section 17. It is not insurance.
“ZMP Protection+” means the optional paid contractual protection upgrade available in the United States and Canada only, as described in Section 17. It is not insurance.
“Approved Location” means the delivery address and local service area approved for the Booking. Movement of the Equipment is permitted only within the country of delivery and only within the approved local service area.
“Approved Use” means lawful, careful, adult-supervised, location-approved use of the Equipment in line with this Agreement, the Booking, our written instructions, and the Handover Acknowledgment.
“Excluded Event” means any event, act, omission, use, condition, or claim outside the scope of ZMP Protection, ZMP Protection+, or the Premium Rental Tier — including theft without a proper police report, intentional damage, misuse, reckless use, prohibited use, non-return, disappearance, missing items, tampering, unauthorized repair, unauthorized movement, operation by unauthorized persons, unlawful use, sanctions or export breach, or any other excluded matter under this Agreement.
“Handover Acknowledgment” means the short receipt the Customer signs at delivery confirming receipt and condition of the Equipment. It is not a separate contract and contains no separate terms or pricing.
The following form part of this Agreement:
If there is a conflict, the order of priority is:
Each Booking applies to one robot only. Multiple robots require multiple Bookings, each with its own price, deposit, and contract record.
A Booking is confirmed once payment is successfully completed online.
Even after confirmation, we may refuse, reschedule, substitute, suspend, or cancel fulfillment where reasonably necessary because of fraud concerns, sanctions, customs, supplier unavailability, technical unavailability, force majeure, safety concerns, legal restrictions, or other circumstances beyond our reasonable control. In that case, your remedies are governed by Section 29.
All prices shown to you on the website are final and inclusive of any applicable VAT, GST, sales tax, or other tax. The price you see is the price you pay. No tax is added at checkout.
At checkout you must pay in full:
Payments are accepted online only through approved payment channels including Stripe. We do not accept cash on delivery.
Except as required by mandatory law, you may not withhold, offset, reverse, or reduce any amount owed under this Agreement.
If the Refundable Deposit is insufficient to cover amounts lawfully owed, you must pay the balance immediately on demand and in any event within 5 calendar days after we send you an invoice or payment link.
Prices are charged in the currency shown at checkout, which is determined by your delivery country.
The Refundable Deposit secures your performance under this Agreement. It may be applied to any amount validly owed by you, including damage, loss, missing items, unpaid charges, late return charges, recovery costs, cleaning costs, logistics costs, or storage costs.
The Refundable Deposit does not earn interest.
Where no valid deduction applies, the refundable balance is typically returned within 5–7 working days after collection and inspection, to the same payment method where reasonably possible.
Where only part of the deposit is retained, we may return the undisputed balance first and hold the remainder pending reasonable inspection, quotation, invoice, or claim review.
If your Booking includes ZMP Protection+ (US/Canada) or is on the Premium Rental Tier (UK/EU), the Refundable Deposit will be refunded in full on return — even where accidental physical damage occurred during Approved Use — subject to Section 17 and provided the Equipment is returned with all included items. This does not apply to Excluded Events.
Delivery and collection are included in the Booking price, within the country of delivery.
Where the delivery country is in the EU, delivery may be fulfilled by a supplier located in another EU member state. This is a logistics arrangement only and does not change your contracting party (ZMProbots) or your rights under this Agreement or under the consumer law of your country of residence.
We do not normally deliver or collect on weekends or public holidays. Delivery and collection dates may move earlier or later where weekends or public holidays affect the schedule.
Delivery and collection are subject to operational feasibility, local access, building rules, weather, safety conditions, and service coverage in the relevant city or region.
At least 24 hours before scheduled delivery, you must confirm:
If you do not provide timely confirmation, we are not required to dispatch or complete delivery.
If delivery does not take place because you failed to confirm, were unreachable, or gave conflicting information, the Booking will be treated as a customer-caused failed delivery. In that case:
The person receiving the Equipment must be the Customer or an authorized representative identified in the Booking, unless we approve an alternative in writing before delivery.
Government-issued photo ID may be required at delivery.
You must sign the Handover Acknowledgment, item list, and any condition record at delivery.
We may refuse handover if:
If delivery fails due to a wrong address, missing recipient, lack of access, ID mismatch, refusal to sign, unsafe conditions, or any cause attributable to you, this is a customer-caused failed delivery and Section 11.3 applies.
At delivery and at collection, we may use photographs, a short condition-check video (with you present), item lists, serial number records, packaging records, condition notes, and digital or paper forms. The Handover Acknowledgment is an operational receipt only — it is not a separate contract.
You accept the Equipment when any of the following occurs:
From the moment of acceptance and until the Equipment is collected by us or returned into our control, you bear full responsibility for:
subject only to the limited protections in Section 17.
Any visible condition issue must be raised at handover. Any non-obvious material issue you believe existed at delivery must be reported promptly and in any event before first active use and no later than 12 hours after handover. Failing this, the Equipment is presumed to have been delivered in the condition recorded in the Handover Acknowledgment. Nothing in this section limits non-excludable consumer rights under your country’s law.
The Equipment remains the property of ZMProbots or its supplier at all times. You receive only a temporary, limited right to possess and use the Equipment under this Agreement.
You must not sell, pledge, mortgage, lend, sub-rent, assign, transfer, encumber, or allow any lien or claim against the Equipment.
You must use the Equipment lawfully, carefully, and only for Approved Use.
Lawful use at public events, exhibitions, malls, weddings, schools, educational settings, productions, activations, and outdoor shoots is permitted, provided it remains safe, supervised, and consistent with this Agreement and any model-specific instructions.
The Equipment must be operated, monitored, and supervised by adults aged 18 or over at all times.
You are solely responsible for all venue permissions, organizer approvals, filming approvals, privacy notices, public-safety measures, crowd control, barriers, supervision, event compliance, and legal permissions required for your intended use.
You must protect the Equipment from unsuitable conditions, including avoidable liquid, rain, splashing, flooding, excessive dust, sand, smoke, fire risk, severe moisture, extreme heat, extreme cold, unstable flooring, unsafe slopes, unstable platforms, hazardous atmospheres, or any condition inconsistent with the Equipment’s instructions.
You must not use the Equipment:
You must not, and must not allow any other person to:
Any prohibited act is a material breach of this Agreement and may convert an incident into an Excluded Event.
ZMP Protection is a limited contractual protection included at no extra cost. It is not insurance and is not sold or described to you as insurance. It does not give you any rights against any third-party insurer.
For accidental physical damage to the Equipment occurring during normal Approved Use at the Approved Location, your financial responsibility for damage is capped at the Refundable Deposit. Any accidental damage amount beyond the Refundable Deposit is absorbed by ZMProbots.
ZMP Protection does not apply to any Excluded Event, including:
For any Excluded Event, the Refundable Deposit is not your maximum liability. We may retain the Refundable Deposit and pursue you for additional losses, costs, fees, taxes, duties, recovery expenses, logistics costs, storage costs, and any other amount lawfully owed.
ZMP Protection+ is an optional paid upgrade to ZMP Protection that may be added to a Booking at checkout in the United States and Canada. The fee is calculated as 15% of the applicable daily rental rate, per day of the Rental Period, rounded to the nearest whole currency unit, and shown to you at checkout before payment.
ZMP Protection+ becomes active only when the fee is successfully paid at checkout. It is not insurance and is not sold or described to you as insurance.
When ZMP Protection+ is purchased and active:
In the United Kingdom and European Union, ZMP Protection+ is not offered as a separate paid product. Instead, every Booking is offered at two pricing tiers:
The Premium Rental Tier is a pricing option, not a separate financial product. It is not insurance and is not sold or described to you as insurance.
The following remain fully at your cost and are never covered:
Coverage under ZMP Protection, ZMP Protection+, or the Premium Rental Tier is subject to reasonable evidence, cooperation, and notification by you, including compliance with Section 18 and Section 30. Failure to cooperate, provide evidence, or meet notification requirements may convert an incident into an Excluded Event.
The fee paid for ZMP Protection+ (US and Canada) follows the same cancellation rules as the rental charges under Section 26 and the applicable Schedule. The Premium Rental Tier price (UK and EU) is part of the rental charge and follows the rental cancellation rules.
You must notify us immediately if the Equipment is lost, stolen, missing, not recoverable, confiscated, detained, materially damaged, or involved in any accident, police matter, or third-party incident.
For any theft, suspected theft, robbery, disappearance, or criminal incident, you must obtain and provide a genuine written police report as soon as reasonably possible and, unless impossible, within 24 hours of discovery.
You must cooperate fully with us and any insurer, investigator, police authority, customs authority, venue, or logistics provider in investigating the incident — including by providing statements, photos, videos, witness details, timeline details, access records, location details, and any requested supporting evidence.
If a proper police report is not provided when required, or if the report is false, misleading, incomplete, or insufficient, the event will be treated as an Excluded Event, and we may treat the Equipment as not properly returned.
From the moment of acceptance under Section 13.2 and throughout the Rental Period until the Equipment is collected or returned into our control, you are solely responsible for all third-party claims arising out of or relating to your possession, use, operation, supervision, transport, or return of the Equipment.
This includes claims for:
The indemnity in Section 33 applies to business users.
Your responsibility under this section does not apply to the extent finally determined by a court of competent jurisdiction to have been caused solely by ZMProbots’ gross negligence or willful misconduct.
You acknowledge that ZMProbots does not provide event liability cover for your event, venue, guests, or use. For public-facing activations, exhibitions, large events, and any use involving members of the public, you should maintain your own event liability cover.
Unless otherwise stated, support is provided on a reasonable-efforts basis and may include remote guidance by phone, email, messaging, or video. On-site support is not guaranteed and is provided only if separately purchased, separately approved, or operationally feasible.
Robots are advanced technical systems. We do not guarantee uninterrupted, error-free, bug-free, latency-free, battery-perfect, network-perfect, firmware-perfect, or venue-perfect operation. This does not affect non-excludable consumer rights under your country’s law.
If a technical issue occurs, you must:
If we reasonably determine that a material technical fault existed that was not caused by you and that substantially prevented intended use, our sole obligation and your exclusive remedy will be one or more of the following, at our option:
You are not entitled to additional compensation for lost profits, lost shoots, lost business, lost event value, reputational harm, consequential loss, or third-party claims, except where mandatory consumer protection law of your country gives you a stronger right.
You may move the Equipment only within the Approved Location, original booking city, or approved local service area — and only within the country of delivery. Any movement is at your own risk and responsibility.
You must not move the Equipment outside the country of delivery under any circumstances.
Unauthorized movement is a material breach and any resulting incident will be treated as an Excluded Event.
You are solely responsible for the lawful use of any cameras, microphones, sensors, recording functions, telemetry, speakers, displays, or interactive functions of the Equipment while in your possession.
You must provide all required notices, obtain all required consents, and comply with privacy, recording, surveillance, biometric, child-protection, education, employment, venue, and consumer laws — including the EU GDPR, UK GDPR, and any applicable Canadian or US state privacy law.
Unless prohibited by law, we may access technical logs, diagnostic data, incident information, location-related information, and device records as reasonably necessary for support, recovery, compliance, or dispute handling.
Our handling of your personal data is governed by the ZMProbots Privacy Policy.
You must return the Equipment in substantially the same condition recorded at handover, allowing only Normal Approved Wear.
All included items, accessories, packaging, transport materials, chargers, batteries, manuals, and add-ons must be returned.
You must make the Equipment fully packed (or otherwise ready), accessible, and available during the agreed collection window or return deadline.
You must not leave the Equipment unattended for collection unless we expressly approve that method in writing.
We may inspect the Equipment at collection and may also inspect it after collection, unpacking, cleaning, charging, testing, servicing, or return handling. A short condition-check video may be recorded at collection with you present.
A rental is late if the Equipment is not made available for collection during the agreed window or is not returned by the agreed deadline.
Late return may be charged at one extra rental day per day or part day, plus any actual logistics, storage, rescheduling, failed collection, recovery, admin, or other operational costs caused by the delay.
Your responsibility continues until the Equipment is actually collected or returned into our control.
If the Equipment is withheld, concealed, abandoned, or not returned, we may take lawful recovery steps in any country we serve — including by appointing third-party representatives, debt collectors, or legal counsel under Section 1 — and recover the related costs from you.
If you return the Equipment before the end of the reserved Rental Period, no refund, credit, or reduction is owed unless we expressly agree otherwise in writing. The Booking reserves the Equipment for the full Rental Period, not just the time actually used. This does not affect any non-excludable cancellation right under your country’s consumer law (see your applicable Schedule).
You may cancel a Booking for a full refund of rental charges and any ZMP Protection+ fee within 24 hours after booking, provided dispatch has not begun.
After the first 24 hours but more than 48 hours before delivery, cancellation is permitted subject to a USD 300 (or local currency equivalent) cancellation fee.
Within 48 hours before delivery, rental charges and any ZMP Protection+ fee are non-refundable.
If dispatch has begun, or if delivery fails because of your acts or omissions, rental charges and any ZMP Protection+ fee are non-refundable.
The Refundable Deposit is handled separately and refunded to the extent no valid deduction applies.
“Dispatch” includes confirmed scheduling with a supplier or logistics partner, release of the Equipment for transport preparation, route allocation, courier handoff, local dispatch preparation, or similar fulfillment steps.
Important: UK and EU consumers have additional statutory cancellation rights described in Schedule C (UK) and Schedule D (EU). Canadian consumers should review Schedule B.
Rescheduling is not automatic. It is available only if requested by you and approved by us, depending on availability of the Equipment, suppliers, technicians, delivery routes, local service coverage, and operational feasibility. If a request cannot be approved, the original Booking remains in effect unless separately cancelled. Rescheduling is not guaranteed within 48 hours of delivery and may be refused.
You have no automatic right to extend the Rental Period. Any extension request must be made before the original Rental Period ends. An extension exists only when we confirm it and the additional amount is paid in full online. Until expressly confirmed, the original return deadline remains binding.
If, after Booking confirmation, we determine we cannot fulfill the Booking because of supplier withdrawal, technical unavailability, force majeure, legal restriction, customs problem, service-area impossibility, transport disruption, or similar operational cause not caused by you, we may, at our option:
This states your sole remedy for our inability to fulfill caused by such events, except where non-excludable consumer law gives you a stronger right.
We may deduct from the Refundable Deposit any amount validly owed under this Agreement. We may rely on photographs, videos (including handover and collection condition-check videos), handover forms, serial number records, missing item checklists, technician reports, supplier statements, repair quotations, replacement invoices, shipping records, collection reports, police reports, and other reasonably relevant evidence.
Normal Approved Wear means ordinary minor wear consistent with careful Approved Use during the booked Rental Period. It does not include cracks, breaks, water exposure, cosmetic gouging, missing parts, sensor damage, unauthorized stickers or adhesives, torn cables, damaged packaging, or any condition beyond ordinary careful use.
If valid charges exceed the Refundable Deposit, you remain liable for the excess except where Section 17 expressly limits that responsibility.
To the fullest extent permitted by law, the Equipment and all related services are provided “as is” and “as available,” except as expressly stated in this Agreement. We disclaim all warranties, express, implied, statutory, or otherwise — including merchantability, fitness for a particular purpose, title, quiet enjoyment, non-infringement, and any warranty arising from course of dealing or trade usage.
We do not warrant that the Equipment will be error-free, uninterrupted, perfectly compatible with your venue or purpose, or suitable for any particular commercial, event, legal, technical, research, or personal objective.
Nothing in this section excludes any warranty that cannot lawfully be excluded under your country’s consumer law. See your applicable Schedule.
To the fullest extent permitted by law, ZMProbots and its officers, managers, employees, contractors, partners, suppliers, service providers, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages — including lost profits, lost event value, lost business, lost production time, lost data, reputational harm, business interruption, substitute costs, or third-party claims arising out of or relating to the Booking, Equipment, delivery, delay, handover, support, use, collection, return, or this Agreement.
To the fullest extent permitted by law, our total liability arising out of or relating to a specific Booking will not exceed the rental charges actually paid by you for that Booking, excluding the Refundable Deposit (except to the extent the deposit must be refunded).
Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited, including:
If you are a business user, you will defend, indemnify, and hold harmless ZMProbots and its officers, managers, employees, contractors, partners, suppliers, service providers, and agents from and against any claims, liabilities, damages, losses, penalties, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees where recoverable) arising out of or relating to:
This indemnity does not apply to consumers and does not apply to the extent finally determined by a court of competent jurisdiction to have been caused solely by ZMProbots’ gross negligence or willful misconduct.
You must comply with all laws applicable to the Booking, location, transport, use, and return of the Equipment.
You must not export, re-export, move across borders, transfer to restricted persons, or use the Equipment in violation of export controls, sanctions laws, customs laws, or other trade restrictions. Any such conduct is a material breach and an Excluded Event.
You must not initiate an improper chargeback, payment reversal, or false fraud claim. If you do, we may contest the chargeback, suspend services, retain or apply the Refundable Deposit to the extent permitted by law, and recover resulting losses, fees, and costs.
You agree that this Agreement may be accepted electronically and that electronic records, online checkboxes, electronic signatures, digital approvals, digital receipts, stored order records, emails, and platform logs may be used as evidence of your assent, Booking, payment, notices, and performance.
We may give you notices by email, website posting, booking portal, messaging service, or other contact method provided by you. You are responsible for keeping your contact details current and reviewing communications related to your Booking.
This Agreement is governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules. Any dispute must be brought exclusively in the state or federal courts located in Wyoming, USA, and each party submits to that jurisdiction.
If you are a consumer resident in the United Kingdom, an EU member state, or Canada, section 38.1 does not deprive you of the protection of the mandatory consumer law of your country of residence. You may bring proceedings in the courts of your country of residence and the mandatory consumer law of your country of residence will apply to the extent it cannot be contracted out of. See your applicable Schedule.
EU consumers may use the European Commission’s online dispute resolution platform at https://ec.europa.eu/consumers/odr/.
We are not liable for any delay, rescheduling, inability to perform, substitute fulfillment, reduced support, or cancellation caused by events beyond our reasonable control, including supplier failure, owner withdrawal, weather, transport disruption, customs delay, border restrictions, sanctions, strikes, labor issues, war, terrorism, civil unrest, natural disasters, epidemic or pandemic events, utility failures, cyber incidents, government action, or venue restrictions.
You may not assign, transfer, delegate, or sublicense any right or obligation under this Agreement without our prior written consent.
We may assign or transfer this Agreement or any rights under it to an affiliate, successor, purchaser, financier, or service partner, and may appoint any third party in any country we serve to act on our behalf for collection, recovery, repossession, inspection, claims handling, debt collection, or legal representation.
This Agreement, together with the Booking confirmation, the applicable Schedule, the Handover Acknowledgment, and any written special approval issued by us, forms the entire agreement between you and ZMProbots for the relevant Booking.
Any failure by ZMProbots to enforce any provision of this Agreement is not a waiver of that provision or any other provision.
If any provision is found unenforceable, the remaining provisions remain in full force and effect to the maximum extent permitted by law.
Provisions that by their nature should survive termination, cancellation, expiration, collection, return, or dispute will survive — including payment obligations, deposit rights, liability allocations, indemnities, warranty disclaimers, governing law, jurisdiction, evidence provisions, and recovery rights.
ZMProbots — BLOKGOLD LLC d/b/a ZMProbots
30 N Gould St, NUM 60560, Sheridan, WY 82801, USA
[email protected]
zmprobots.com
The following Schedule applies based on your delivery country. Where a Schedule conflicts with Part 1, the Schedule prevails for that booking.
This Schedule applies where the delivery country is the United States of America.
Prices shown to US customers are inclusive of any applicable sales tax. The price displayed is the price you pay.
ZMP Protection+ is available as a paid add-on at checkout per Section 17.4–17.5.
The Premium Rental Tier is not offered in the United States.
The default cancellation rules in Section 26 apply. Currency: USD. The cancellation fee in Section 26.2 is USD 300.
The default rules in Section 38.1 apply. Disputes are resolved in Wyoming.
Nothing in this Agreement waives any non-excludable consumer right under the law of your US state of residence (including, where applicable, California, New York, and other states with consumer-protection statutes that cannot be waived).
This Schedule applies where the delivery country is Canada (excluding the Province of Quebec, where service is not offered).
We serve all Canadian provinces and territories except Quebec. Bookings with a delivery address in Quebec cannot be placed.
Prices shown to Canadian customers are inclusive of any applicable GST, HST, PST, and provincial sales taxes. The price displayed is the price you pay. Currency: CAD.
ZMP Protection+ is available as a paid add-on at checkout per Section 17.4–17.5.
The Premium Rental Tier is not offered in Canada.
The default cancellation rules in Section 26 apply. The cancellation fee in Section 26.2 is CAD 400 (the Canadian-dollar equivalent of USD 300, rounded).
If you are a consumer resident in a Canadian province, you have rights under the consumer protection law of your province (including, depending on province, the Ontario Consumer Protection Act, 2002, the BC Business Practices and Consumer Protection Act, the Alberta Consumer Protection Act, and equivalent statutes) that cannot be waived by contract. Nothing in this Agreement waives those rights. In particular:
We process your personal data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy law (including BC PIPA and Alberta PIPA). See the Privacy Policy.
The default in Section 38.1 (Wyoming) applies, except that consumers resident in a Canadian province may bring proceedings in the courts of their province, and mandatory consumer law of that province applies to the extent it cannot be contracted out of.
Service is provided in English only.
This Schedule applies where the delivery country is the United Kingdom (England, Wales, Scotland, or Northern Ireland).
Prices shown to UK customers are inclusive of UK VAT at the prevailing rate. The price displayed is the price you pay. Currency: GBP.
ZMP Protection+ is not offered in the United Kingdom.
The Premium Rental Tier is available at checkout per Section 17.6. Selecting the Premium Rental Tier increases the rental rate by 15% and includes the enhanced damage protection described in Section 17.5.
If you are a consumer (not booking for business purposes), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this Agreement within 14 days of entering into it, without giving any reason.
However:
This statutory right is in addition to the cancellation rules in Section 26, and where the two conflict, this Schedule C4 prevails for UK consumers.
If you are a consumer, the Consumer Rights Act 2015 applies and gives you rights that cannot be excluded. In particular:
Nothing in Part 1 of this Agreement excludes or limits your rights under the Consumer Rights Act 2015, the Sale of Goods Act 1979 (where applicable), or the Supply of Goods and Services Act 1982 (where applicable).
Nothing in this Agreement excludes or limits our liability for:
For UK consumers, this Agreement is governed by the laws of England and Wales (or, where you reside in Scotland or Northern Ireland, the laws of that jurisdiction), and you may bring proceedings in the courts of the United Kingdom. We agree to be subject to those courts in respect of disputes brought by you as a UK consumer.
For UK business users, the default rule in Section 38.1 (Wyoming) applies.
We process your personal data in accordance with the UK GDPR and the Data Protection Act 2018. See the Privacy Policy.
If you have a complaint, contact us at [email protected]. We aim to acknowledge complaints within 5 working days and resolve them within 30 days. We do not currently subscribe to any approved alternative dispute resolution scheme; UK consumers retain their right to bring proceedings in the courts.
This Schedule applies where the delivery country is in the European Union.
Prices shown to EU customers are inclusive of VAT at the rate of the customer’s country at the prevailing rate. The price displayed is the price you pay. Currency: EUR (or local EU currency where shown).
ZMP Protection+ is not offered in the European Union.
The Premium Rental Tier is available at checkout per Section 17.6. Selecting the Premium Rental Tier increases the rental rate by 15% and includes the enhanced damage protection described in Section 17.5.
If you are a consumer (not booking for business purposes), you have the right to withdraw from this Agreement within 14 days of entering into it, without giving any reason.
However:
You may withdraw by sending us a clear statement (e.g. an email to [email protected]) before the deadline expires. A standard withdrawal form is available on request.
This statutory right is in addition to the cancellation rules in Section 26, and where the two conflict, this Schedule D4 prevails for EU consumers.
If you are a consumer, the Equipment must conform with the contract (be of the agreed quality, fit for purpose, and free from defects). If it does not, you are entitled to remedies under EU law, including repair, replacement, price reduction, or termination of the contract — without cost to you. Any contractual term that excludes or limits these rights to your detriment is void.
Nothing in this Agreement excludes or limits our liability for:
Where the limitation of liability in Section 32 conflicts with mandatory consumer law of your country of residence, that mandatory law prevails.
Any term of this Agreement that is unfair within the meaning of Council Directive 93/13/EEC (Unfair Terms in Consumer Contracts), as implemented in your country, will not bind you.
For EU consumers, the default in Section 38.1 (Wyoming) does not deprive you of the protection of the mandatory consumer law of your country of residence (per EU Regulation 593/2008 (Rome I)). You may bring proceedings in the courts of your country of residence (per EU Regulation 1215/2012 (Brussels I Recast)), and we agree to be subject to those courts.
For EU business users, the default rule in Section 38.1 (Wyoming) applies.
We process your personal data in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) and the data-protection law of your country of residence. See the Privacy Policy.
EU consumers may submit disputes through the European Commission’s ODR platform at https://ec.europa.eu/consumers/odr/. We do not currently participate in alternative dispute resolution before any consumer arbitration board, but EU consumers retain their right to bring proceedings in the courts.
Where your delivery country is in the EU, the Equipment may be supplied by a supplier located in another EU member state. This is a logistics arrangement and does not affect your rights as an EU consumer or your contracting party (which remains ZMProbots).
Service and documentation are provided in English. Where required by mandatory law of your country of residence, you may request key contractual information in your local language; please contact [email protected].
End of Rental Agreement
Last updated: April 28, 2026
These Terms of Service (“Terms“) govern access to and use of the ZMProbots website, including all pages, content, forms, booking interfaces, quotations, and related online services made available by BLOKGOLD LLC d/b/a ZMProbots (“ZMProbots,” “we,” “us,” or “our“).
Important. These Terms govern website use. Anything related to a booking, payment, deposit, delivery, handover, use, support, return, or damage is governed separately by the ZMProbots Rental Agreement. If anything in these Terms conflicts with the Rental Agreement on a rental matter, the Rental Agreement controls for that matter.
By accessing or using the website, you agree to these Terms. If you do not agree, do not use the website.
Legal entity: BLOKGOLD LLC d/b/a ZMProbots
Registered address: 30 N Gould St, NUM 60560, Sheridan, WY 82801, USA
Email: [email protected]
Privacy email: [email protected]
Website: zmprobots.com
ZMProbots is the contracting party for all customer-facing matters: bookings, payments, refundable deposits, delivery coordination, handover, support, returns, and disputes.
We operate a network of suppliers who store, transport, and physically deliver robots in each market. Suppliers act for or with us. Suppliers have no contractual relationship with you. Your contract is solely with ZMProbots.
We currently serve customers in:
We do not accept bookings, deliveries, or returns in any other jurisdiction. We do not serve the Province of Quebec. If your delivery address is in a region we do not serve, we cannot fulfill the booking and any payment will be refunded.
You may use the website only if you are at least 18 years old and legally capable of entering into a binding contract.
If you use the website on behalf of a company, institution, school, agency, production company, venue, or other organization, you confirm that you have authority to act for and bind that organization.
The website is provided to:
Nothing on the website is legal advice, engineering advice, safety certification, regulatory advice, or a guarantee that a robot will be suitable for any specific event, venue, project, or purpose.
We may update the website, its content, availability, product listings, prices, features, descriptions, and these Terms at any time.
Changes to these Terms apply only to website use occurring after the updated version is posted. Rental obligations already accepted through a confirmed booking remain governed by the version of the Rental Agreement accepted at the time of that booking.
Website content — including descriptions, specifications, images, videos, examples, blog posts, FAQ content, and marketing material — is provided for general information only.
Robot models, versions, accessories, firmware, and regional availability may vary. The actual scope of any booking — including the included items, the approved delivery location, the delivery timing, the deposit amount, and any optional or premium services — is determined by the booking confirmation and the Rental Agreement.
We try to keep website information accurate, but errors can occur, including in descriptions, specifications, pricing, availability, delivery estimates, and images.
Use of the website does not guarantee that a robot is available in your location or for your dates. Availability depends on supplier allocation, logistics, local service coverage, and other operational factors and may change without notice.
You may use the website only for lawful purposes and genuine interactions with ZMProbots.
You must not:
By contacting us, submitting a form, making a booking, or providing your contact details, you agree that we may communicate with you by email, phone, WhatsApp, SMS, or other reasonable channels in connection with your inquiry, booking, delivery, support, return, payment, fraud review, or dispute handling.
You are responsible for providing accurate, current contact details and for monitoring communications relating to your booking.
You may opt out of marketing communications at any time. You cannot opt out of operational communications relating to an active booking.
If a customer portal, account, or saved-preference feature is made available, you are responsible for keeping your credentials confidential and for activity occurring under your account, except to the extent caused by our own failure to use reasonable security.
We may suspend, restrict, or terminate access where we reasonably suspect fraud, abuse, unlawful activity, security risk, or breach of these Terms or the Rental Agreement.
The website and its contents — including text, graphics, design, logos, branding, code, layout, product presentation, photos, videos, icons, custom copy, and compilations — are owned by or licensed to ZMProbots and are protected by intellectual property laws.
Except for limited personal or internal business review in connection with a genuine inquiry or booking, you may not reproduce, republish, distribute, modify, create derivative works from, publicly display, publicly perform, sell, license, or otherwise exploit website content without our prior written permission.
ZMProbots, ZMP Protection, ZMP Protection+, Premium Rental Tier, related logos, branding elements, and associated marks are trademarks, trade names, or branding assets of ZMProbots or its licensors. Nothing on the website grants any right to use them without prior written permission.
Third-party brand and model names — including Unitree and the G1 robot — remain the property of their respective owners and are used here for identification only.
Your use of the website is also subject to the ZMProbots Privacy Policy, which explains how we collect, use, store, and disclose personal data.
The website may contain links to third-party sites, payment processors, maps, videos, logistics providers, social media platforms, support platforms, and external resources.
We do not control third-party services and are not responsible for their availability, content, security, privacy practices, or terms. Your use of third-party services is at your own risk and subject to those third parties’ own terms.
Where the website permits payment, payments are processed through approved third-party providers such as Stripe. We do not store full payment card numbers on our servers.
Your payment may also be subject to the payment processor’s own terms, fraud controls, verification requirements, and processing rules.
The website may be interrupted, delayed, suspended, restricted, or unavailable from time to time because of maintenance, updates, hosting issues, network issues, supplier feeds, force majeure events, cyber incidents, browser issues, or other reasons.
We do not guarantee continuous, uninterrupted, secure, or error-free access to the website.
To the fullest extent permitted by law, the website, all website content, and all website features are provided “as is” and “as available.” ZMProbots disclaims all warranties relating to website use, whether express, implied, statutory, or otherwise — including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and freedom from viruses or other harmful code.
We do not warrant that the website will meet your requirements, that any information will be complete or error-free, or that the website will always be available, timely, secure, or free of defects.
This section applies only to website use. Rental-related rights and limitations are governed separately by the Rental Agreement.
This section does not exclude or limit any liability that cannot legally be excluded or limited under the law that applies to you, including (where applicable) consumer protection laws in the United Kingdom, the European Union, and Canada.
To the fullest extent permitted by law, ZMProbots and its officers, managers, employees, contractors, agents, affiliates, suppliers, licensors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to website use — including lost profits, lost data, lost opportunities, reputational harm, business interruption, or third-party claims.
To the fullest extent permitted by law, our total aggregate liability for website use will not exceed the greater of:
Nothing in this section limits any liability that cannot legally be limited or excluded, including:
If you are using the website for business purposes (not as a consumer), you will defend, indemnify, and hold harmless ZMProbots and its officers, managers, employees, contractors, partners, suppliers, licensors, and service providers from and against any claims, liabilities, damages, losses, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
This indemnity does not apply to consumers (individuals using the website for personal, non-business purposes).
We may suspend, restrict, refuse, or terminate website access at any time where we reasonably believe it is necessary to protect the website, our business, our customers, our suppliers, or third parties, or where we suspect fraud, misuse, unlawful conduct, or breach of these Terms.
These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or website use must be brought exclusively in the state or federal courts located in Wyoming, USA, and each party submits to that jurisdiction and venue.
If you are a consumer resident in the United Kingdom, nothing in section 21.1 deprives you of the protection of mandatory UK consumer law. You may bring proceedings in the courts of your country of residence, and the mandatory consumer protection law of your country of residence will apply to the extent it cannot be contracted out of.
If you are a consumer resident in an EU member state, nothing in section 21.1 deprives you of the protection of the mandatory consumer law of your country of residence. You may bring proceedings in the courts of your country of residence, and the mandatory consumer protection law of your country of residence will apply to the extent it cannot be contracted out of (in accordance with EU Regulation 1215/2012 (Brussels I Recast) and EU Regulation 593/2008 (Rome I)).
If you are a consumer resident in a Canadian province we serve, nothing in section 21.1 deprives you of the protection of mandatory provincial consumer law. You may bring proceedings in your province of residence to the extent provincial law gives you that right.
EU consumers may use the European Commission’s online dispute resolution platform at https://ec.europa.eu/consumers/odr/ to submit a dispute. We are not obligated to and do not currently participate in alternative dispute resolution before any consumer arbitration board.
We make the website accessible internationally, but we do not represent that website content, product availability, or services are lawful, appropriate, or available in every country or region.
You are responsible for complying with all laws applicable to your location and conduct.
We are not liable for any delay, interruption, or failure affecting the website caused by events beyond our reasonable control, including supplier failures, internet outages, cyber incidents, hosting failures, governmental actions, customs delays, sanctions, labor issues, transportation disruptions, natural disasters, war, civil unrest, epidemics, pandemics, utility failures, or other force majeure events.
These Terms, together with the Privacy Policy and any other policy expressly incorporated for website use, form the entire agreement between you and ZMProbots concerning website use only.
They do not replace the Rental Agreement for any booking or rental.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect to the maximum extent permitted by law.
Any failure by ZMProbots to enforce any provision of these Terms is not a waiver of that provision or any other provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights or obligations under these Terms to an affiliate, successor, purchaser, or reorganized entity.
ZMProbots — BLOKGOLD LLC d/b/a ZMProbots
30 N Gould St, NUM 60560, Sheridan, WY 82801, USA
[email protected]
[email protected]
zmprobots.com